Parts of the Website or Mobile App aren't Working

Sorry to hear. We do our best to quickly resolve any issues by releasing frequent patches and updates to all our apps and website. 

Please consult our General Troubleshooting Tips to ensure you have all the latest necessary updates. 

Get in touch

If you’re still experiencing issues, submit a support request, and we can help you out. Please include:

• A detailed description of the issue

• Relevant screenshots or screen recordings

App users: 

• Device model 

• iOS or Android version

• NTS app version

Web users:

• Browser and version (you can use a tool like What Is My Browser)