App Crash

Modified on Tue, 2 Jul at 1:32 PM

If you are experiencing issues with the NTS app crashing, try the following steps:

  1. Start by going through our General Troubleshooting Tips.

  2. Disable battery saver settings for the NTS app in your device settings.

  3. Your device may be running low on memory, causing it to ‘kill’ background apps to save space. Close other apps to free up memory.

  4. Restart your device to clear any temporary issues.

Get in Touch

If you’re still experiencing issues, submit a support request, and we can help you out. Please include the following information:

  • A detailed description of the issue

  • Relevant screenshots or screen recordings

  • Device model

  • iOS or Android version

  • NTS app version

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