Not Receiving Live Notifications

Before you begin, please consult our General Troubleshooting Tips to ensure you have all the latest app updates. 

For live notification issues, we've found some people have resolved this temporary issue by deleting and then reinstalling the NTS App. 

Note: Make sure you have a My NTS account and are logged in on your device before you follow these steps, so that your saved hosts, shows, and tracks are all synced to your account.

iOS

1. Ensure NTS Radio has permissions to show notifications by going to your device system settings > Notifications > Select NTS Radio > Turn Allow Notifications setting on
   
   More info on how to manage app notifications in iOS
   
   

2. In the NTS Radio app, ensure you are logged in

3. Go to My NTS > Settings 

4. Turn the Live Now notifications off and then on again

Android

1. Ensure NTS Radio has permissions to show notifications by going to your device system settings > Apps > All Apps > Select NTS Radio > Notifications > Turn Allow Notifications setting on
   
   More info on how to manage app notifications in Android
   
   

2. In the NTS Radio app, ensure you are logged in

3. Go to My NTS > Account

4. Turn the Live Now notifications off and then on again

Testing your notifications

To quickly assess if notifications are working:

1. In the NTS Radio app, go to the schedule from the home screen

2. On live channel 1 or 2, find a host who is going live soon

3. Favourite the host using the heart icon

4. When the host is live, you should receive a notification

Get in touch

If you’re still experiencing issues, submit a support request, and we can help you out. Please include:

• A detailed description of the issue

• Relevant screenshots or screen recordings

• Device model 

• iOS or Android version

• NTS app version