Both our live channels (1 and 2) and our Infinite Mixtapes require a stable internet connection for uninterrupted listening. If you are travelling and relying on a mobile data network, you may experience drops in the stream if your device loses connection.
If there appears to be no issue with your network connection, then please check that your device and app have the latest updates by consulting our General Troubleshooting Tips.
Get in touch
If you believe there is a technical issue on our end with one of the live channels, you can always alert us on our Discord server, in channels #live-on-1 or #live-on-2
If you’re still experiencing issues, submit a support request, and we can help you out. Please include:
A detailed description of the issue
Relevant screenshots or screen recordings
App users:
Device model
iOS or Android version
NTS app version
Web users:
- Browser and version (you can use a tool like What Is My Browser)
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