If your favourites and history seem to be missing, you can try a few different things depending on where you listen to NTS.
Web
Check that you are using one of our supported browsers, and that it is up to date
Refresh the My NTS page on your browser
Check whether you are using any VPNs or extensions (such as ad-blockers) that could be affecting the site
Mobile Apps
Check that your device OS is up to date
Check that you have the latest version of the NTS app installed for iOS or Android
Check whether you are using any VPNs or other apps that could be affecting the site
Recently logged in, or haven’t used My NTS
If you’ve recently logged in, or haven’t used My NTS in a while, there’s a chance you may have unintentionally created a new account, and will no longer be able to see your previous data.
Please see our article: Can’t find account / can’t log in.
Email us
If none of these options work, please submit a support request with the following info and we can help you out:
My NTS account email address
Any possible previous account email addresses
If you’re on web, head to What’s My Browser and send us the link
If you’re using an app, let us know your device and app version
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